By Robert Baxter-Kaneen (2nd/3rd Line Server Engineer)
Written with a bias to Sprout IT values.
10. It’s only IT.
Sorry but you’re wrong. It’s at the core of your business and everyone depends on it working well to achieve success! Our business is to make sure your business doesn’t worry about IT being a failure. You lose, we lose!
9. Backups are expensive and a waste of our budget.
Look at backups as your business life insurance. If your core systems are beyond repair, due to a mistake, an attack or something that is out of your control, what do you want to be left with? Nothing or an insurance policy that pays out. We all have liability insurance, so don’t ignore your IT insurance! Back up your data.
8. We don’t need support all the time.
Maybe not, but who wants to be caught out because they can’t receive email at 10pm or find that important document!
7. IT companies are just a load of kids playing “business”.
The field of IT is so new that the world’s experts are younger than you think. I have 10 years professional experience, been to university, hold many industry recognised certifications and am a senior technical specialist. I’m 29.
6. We won’t get hacked!
Yes, actually you might. Poor IT companies pretend you’re 100% safe. The good ones give you the very best security and prepare you for that small, but realistic, chance of the worst happening. Don’t bury you head in the sand, be realistic and be prepared.
5. Cloud storage is all the same!
Not true, international law and liability of data changes from country to country. We only provide dedicated, independent cloud storage that you own and you control, hosted on servers accountable to UK law. Did you know that if you use Google Drive or Microsoft OneDrive you sign over exclusive rights to these corporations? Well, to us, that’s just an unacceptable risk.
4. Passwords are enough
My passwords are 22 characters long, letters, numbers, symbols and upper and lower case. I still don’t think it’s enough! Two factor authentication is a must in the modern world. That’s why we use it here at Sprout and think those in the Legal sector should too.
3. Who keeps email for 10 years, that’s silly!
Not when you need it 8 years later. I’m a level 2 Mimecast Professional. I never lose an email and you shouldn’t either. You cannot know what you might need to hand 10 years ahead so keep it all and minimise risk!
2. We don’t need an audit, we know what’s going on.
You need to know the truth and exactly what’s going on with your network! We perform internal audits twice yearly to highlight your problems and fix them before they become REAL issues. It’s about being the best, not a witch hunt! Audits are necessary to keep at the top of your game.
1. I want it cheap!
Yes who doesn’t want a bargain, but if you want a level of IT service you can depend on 365 days a year, data that is protected and backed up and systems that are maintained, patched and supported every day of the year, then you have to be prepared to invest appropriately.